Qualtrics XM
The platform, which turns
Customer experience management empowers organizations to turn feedback into improvements that become a drivers of growth. With the Qualtrics platform you will:
- Achieve better customer retention and loyalty,
- Increase the share of all customer purchases by product group,
- Optimize customer acquisition,
- Reduce service costs,
- Increase brand awareness and value
Why?
The
four core
experiences
Qualtrics helps capture experiences with its four core modules, designed to measure & analyze our client's brand, customer, employee & product experiences.
The XM system of action
Qualtrics allows you to manage and optimize your experience in three closely related ways:
[1] Measurement and determination of baseline
Qualtrics makes it easy to collect feedback from customers, employees, suppliers, partners, or any other stakeholder using the channels they prefer.
[2] Priority treatment and anticipation
Using advanced text and voice analytics, Qualtrics automatically surfaces hidden insights buried deep in customer feedback. Prioritize and anticipate customer needs, trends, and preferences. Identify the key drivers for customer purchase and satisfaction.
[3] Action and optimization
With powerful AI and machine learning, Qualtrics generates recommended actions, then automatically routes them to the people in the best position to affect change. Enabling you to monitor progress against standards and encourage it with tactical improvements and strategic investments in customer experience.
Why
Qualtrics?
75%
of the Fortune 100 use Qualtrics
633% ROI
on our CustomerXM product (TEI
Report)
Voted #1
Enterprise leader in Customer
Experience and Employee Experience by G2 (2019)
2 million
users in 100+ countries
2020 Leader
in Employee Experience
Management (Forrester)